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Customer Service Representative

Home  > Day Business Training Center > Customer Service Representative

Exceed your customer’s expectations with this 10-week customer service training. The focus of the program will address internal and external customer relations, face-to-face interactions, and communication using standard business equipment. Superior customer service skills will give you the edge over the competition and will improve the way you communicate with customers. If you are serious about a career in customer service, then you’ve come to the right place.

 

Courses

• Computer Concepts

• Word 2013-Level 1

• Customer Service

• Career Connections

• Telephone Techniques

• Keyboarding 35 wpm

 

1 Quarter (10 weeks)

Registration Process

Step 1
Call the Business Training Center Office at 925.228.3276, Ext. 220.

Step 2
Register in the Business Training Center Office (no online registration for certificate programs).

Admission Requirements

  • 18 years of age minimum
  • Copy of High School Diploma, GED, or Equivalent